I’ve now been struggling/living with an update problem with iTunes for a number of weeks. Infact, pretty much since I got my iPhone.
In summary, when the AppStore indicates that their are updates for applications, they are downloaded, and then the iPhone is synchronised. This is where the problem starts, Error 0xE800002E is then given for one or more applications, and the relevant update not applied.
iTunes iPhone sync error message 0xE800002E
The recently released 2.1 firmware doesn’t make any difference, BUT, a quick fix of
Delete the Application from the iPhone
reApply the Application to the iPhone
Will get around the problem, * BUT * this is only until the next update.
The main annoyance of this, is that the local data, like user ids, passwords etc is lost when the application is removed, so has to be re-entered each time. High scores etc, are lost with no method of getting them back without playing a game again.
Come on Apple, give this some sort of priority.
I’m not the only one, there are lots of information on the web about it:
http://forums.macrumors.com/showthread.php?t=541871
http://forums.macnn.com/103/ipod-iphone-and-apple-tv/376631/cant-update-any-iphone-apps/
http://www.macworld.com.au/forums/index.php?showtopic=1788&mode=linear
and generally on Google…
BUT, until it is fixed, this is just another thorn in the side of what should be a good product.
[although I hear the first Android handset is out next week (at least in some countries)...maybe....]
Some further links:
http://www.macfixitforums.com/ubbthreads.php/topics/450071/0xE800002E_Error
http://rupertgee.wordpress.com/2008/09/02/error-0xe800002e/
http://www.macfixitforums.com/ubbthreads.php/topics/450071/0xE800002E_Error
http://www.flickr.com/photos/smenzel/2810760668/
http://www.touchfs.com/node/99
http://tech.kateva.org/2008/09/iphone-21-does-not-fix-unknown.html
http://www.iphonedownloadblog.com/unknown-error-occurred-0xe800002e/
Come on Apple, get it sorted
4 comments
Comments feed for this article
September 19, 2008 at 7:36 am
Michael Drozdowski
Yep, this has been happening to me too – also, I can’t copy appstore purchases from my iPhone to my iTunes library… Its a sick, horrible joke – why is this still happening?
Has anyone got a better fix?
October 6, 2008 at 9:03 am
Cy Starkman
I have no fix, I just live in the nightmare.
I called Apple, they got me to delete iTunes, reinstall, delete Mobile Devices, reinstall, delete all the apps out of the iTunes folder, delete all the apps off the phone (this really pissed me, since its hard to remember all the apps I have purchased and they said they could not help me!). Nothing has worked.
I only purchase apps off the iPhone, not from iTunes (since it could not sync on day one I left it alone). iTunes can’t be bothered copying over the apps I have purchased anymore. iPhone Appstore tells me that there is updates. I download the update on the iPhone, which ticks away and downloads it ALL, then I am advised it couldn’t (even though it did) and it will be waiting on iTunes. So I look there, yup, its waiting, I download it. Sync and fail.
That’s the end of the story.
I don’t reckon its the phone. I don’t reckon its the app. I don’t reckon its the iPhone appstore.
I reckon it’s iTunes and its pissed off cause I don’t use it to buy apps, so I am being punished.
October 6, 2008 at 2:03 pm
Cy Starkman
I am testing the problem at the moment. (Which is why I found this blog)
1) Attempt to update app on iPhone Appstore
2) Download starts and completes, nothing abnormal
3) Installing… Pop up. “Unable to Download Application” [Done] [Retry]
4) Retry (will return to step 3)
5) Delete version of App that it is replacing (step 3 might interrupt, you’ll get it)
6) Retry
7) Install completes
I had a few apps to update without user data and have replicated the steps. Step 3 happens at different speeds depending on app and make it hard to do. You can [tap] the installing App to Pause it (May require off/on to finish install.
Obviously you can delete the App first.
But I tested in that way to isolate the reason.
Perhaps it is a failed attempt at fixing the “user data deletes issue”, trying to make you sync and backup, in case something goes wrong.
October 9, 2008 at 12:10 pm
bumbleit
I have been deleting and re-installing the application for quite awhile.
But, i’ve had enough.
I’m now contemplating a full reset of the iphone… Maybe when i have some spare time.